WHAT ARE THE SHIPPING OPTIONS?
- Singpost Normal Mail (no tracking): FREE for SGD$38.00 and above. Usually delivers in 1-5 working days. Do note that we will not be responsible for any lost mails by Singpost.
- Singapore SmartPac (+$3.80 with tracking) : For orders below SGD$38.00 but would like to have tracking. This will required a signature. A collection slip may be deposited at your doorstep or item may be left in your mailbox depending on your friendly mailman within 2 – 3 working days.
- Singpost Smartpac : Free for any purchase $38.00 and above within Singapore
We do not offer any self collection options at the moment. Please allow ample time for your item to be delivered. Should the item be returned, buyer would need to bear the cost for re-delivery again. Kindly ensure your address is correct before hitting that button 🙂
DO YOU SHIP INTERNATIONALLY?
All international orders will be sent via Registered Airmail shipping (SingPost) to ensure tracking is available to prevent loss of mail in transit.
Customs, taxes, duties, and collection fees may still apply and to be bore by the buyer. Please check with your local customs for the duty charges.
DO YOU ACCEPT RETURNS?
Each item is curated with the utmost care for it. However, with handmade, each item is unique, variations in photos and products can be normal. Please allow up to 1cm to 3cm allowance in the measurement difference.
Unless agreed upon by both party, item can be returned with the following conditions.
- Please contact us at before returning the item. You can return us in the methods stated in CONTACT US. However, email is the preferred option.
- After you have notified us of the return, please send it back to us as soon as you can. Tracking will be on your part to ensure that the item arrived safely. We will not be able to assist you at this point if we did not receive the item.
Domestic Returns : within 7 business days
International Returns : within 14 business days
- Please be professional to return the items in unused and original packaging. We reserve the rights not to accept your item if we found defects like tears, stains or any other flaws.